Welcome to our customer service page! Here you can find payment and billing information, ways to detect leaks, water conservation tips, boil order advisories, and more.
——————————————————————————————————————–
Rates
We distribute water to rural areas of Madison, Bond, St. Clair, and Clinton counties. If you need to find out if your property is under our jurisdiction, give us a call at 618-654-4542.
Tap on fee: $3,850
Reconnect Tap on Fee: $2,500
Customer activation deposit: $100
Minimum monthly bill for no usage: $30
The monthly bill will be computed on the following rate schedule:
First 2,000 gallons per month (minimum): $37.25
Next 2,000 gallons per month: $8.25 per 1,000 gallons
Next 6,000 gallons per month: $8.25 per 1,000 gallons
All over 10,000 gallons per month: $7.25 per 1,000 gallons
Other Service Charges:
Renew service after disconnection: $100.00
Check returned for insufficient funds: $25.00
——————————————————————————————————————–
Payment Methods
Pay at the Office
You can come in and drop off your payment during our office hours, or you can deposit it in our drop box. We accept checks, money orders, or cash.
Pay by Mail
Detach and enclose your bill stub with your payment. Mail to:
TTWD
180 State Route 160
Trenton, IL 62293
ACH Direct Deposit
Your water bill payment will be deducted from your account on the due date each month. (On the 15th or next business day) You will need to sign an authorization form and provide a voided check to start this service. There are no extra fees for ACH.
Online Bill Pay
It is possible to set up an online payment through your bank.
or
Pay bill by credit/debit card by selecting the “Pay Bill Online” tab on our homepage.
Payment Plan
Sometimes people face circumstances that stretch their financial resources. If you can’t pay your water bill by the due date, please contact us. We will work with you to set up a plan to pay the bill over time.
