Rates and Payment

Welcome to our customer service page! Here you can find payment and billing information, ways to detect leaks, water conservation tips, boil order advisories, and more. 

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Rates

We distribute water to rural areas of Madison, Bond, St. Clair, and Clinton counties. If you need to find out if your property is under our jurisdiction, give us a call at 618-654-4542. 

Tap on fee: $3,850

Reconnect Tap on Fee: $2,500

Customer activation deposit: $100 

Minimum monthly bill for no usage: $30  

The monthly bill will be computed on the following rate schedule: 

First 2,000 gallons per month (minimum): $37.25

Next 2,000 gallons per month: $8.25 per 1,000 gallons

Next 6,000 gallons per month: $8.25 per 1,000 gallons

All over 10,000 gallons per month: $7.25 per 1,000 gallons 

Other Service Charges: 

Renew service after disconnection: $100.00 

Check returned for insufficient funds: $25.00 

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Payment Methods

Pay at the Office

You can come in and drop off your payment during our office hours, or you can deposit it in our drop box. We accept checks, money orders, or cash. 

Pay by Mail 

Detach and enclose your bill stub with your payment. Mail to: 

TTWD

180 State Route 160

Trenton, IL 62293

ACH Direct Deposit 

Your water bill payment will be deducted from your account on the due date each month. (On the 15th or next business day) You will need to sign an authorization form and provide a voided check to start this service. There are no extra fees for ACH. 

Online Bill Pay 

It is possible to set up an online payment through your bank. 

or

Pay bill by credit/debit card by selecting the “Pay Bill Online” tab on our homepage.

Payment Plan 

Sometimes people face circumstances that stretch their financial resources. If you can’t pay your water bill by the due date, please contact us. We will work with you to set up a plan to pay the bill over time.